Ivy Tools Returns

Returns and Exchanges

At Ivy Tools our goal is for our customers to purchase the thermal camera or inspection tool that is right for them. This goal is the driving force behind our customer support, extensive online information, flat rate shipping, and simple returns and exchanges.

Simple Returns and Exchanges

We want you to own the best test and measurement tool for the job at hand. So you can return or exchange any tool for any reason. You can return or exchange any new, unused and unaltered item within 30 days. Products must be in new, unused condition and include the original box and/or packaging with all tags included. Simply ship the items back to us using our easy form and we will refund your card within 10 business days.

For returns or exchanges please download our Simple Return or Exchange Form

Export Information

We would be happy to help you with any questions about exporting one of our products. Ivy Tools sells and ships to the United States. Items exported from the United States, delivered to an exporter, or purchased with the intention of export, are ineligible for return or exchange. Some items sold by Ivy Tools, including thermal cameras, are controlled for export under US Department of Commerce (DOC) regulations. US Government authorization may be required for all destinations. Please contact us for more information.

Special Order and Resale Information

Items special ordered from the factory are not eligible for return or exchange. Items that are custom built or custom calibrated are not eligible for return or exchange. Products resold or purchased for resale are also not eligible for return or exchange. Please contact us for more information.

Warranty Information

Many of our products carry lifetime warranties against manufacturing defects and almost all carry at least a limited one year warranty. Please check the product description of the specific product for more detailed information about the returns policy and/or warranty information for that product.

Contact Us:

If you have questions about your purchase or tool applications, or whether a different tool may suit your needs better, please contact us at [email protected]